You'd need more patience to be able to effectively deal with these types of calls. Some agents engage in different social activities, hobbies, and sports.Ĭall center jobs are usually in the customer service department, which means you'd be dealing with many disappointed or worse, angry callers. Low motivation levels have been linked to poor performance, so you'll have to find a coping mechanism to overcome the monotony. CONSĬall center processes tend to be repetitive, making it difficult for some employees to stay motivated. Even if you didn't finish college, or if you are already in your late 50s, call centers or BPOs, in general, will hire you given that you pass the entire application process. Moreover, you'll be in proximity to numerous dining and shopping establishments that are exclusively found in the metro.Ĭall centers hire regardless of age, school, or academic background. Most of the call center seats in Manila are in central business districts, ensuring easy access to transportation. These include top-notch healthcare packages, incentives, and more. Unlike most local companies, BPO companies offer higher pay and numerous perks to attract prospective employees and retain existing teams. Many call center professionals get promoted within one to two years. Unlike traditional offices, new and established call centers continue to expand and offer more opportunities for growth. Your career (given that you have a track record of good performance) grows together with the company. To guide new graduates and individuals who wish to know what working in call center seats in Manila feels like, we've listed down some of the pros and cons to help you out: PROS
In spite of this record, however, many young graduates and professionals are hesitant about working in the call center industry.
#Philippine callcenter drivers#
The voice sector is one of the major drivers of the Philippine economy, employing over 500,000 Filipinos, and generating at least 67% of the total revenues from the BPO industry.
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